Fluid Interface

Policy Overview

This Refund Policy applies to all purchases made through our website, including digital products, online courses, memberships, and physical products (where applicable). Different refund conditions may apply depending on the type of product or service purchased.

Digital Products

Digital products include downloadable art guides, e-books, templates, and other digital content sold through our website.

Refund Conditions for Digital Products

Due to the nature of digital products, we generally do not offer refunds on digital downloads once the purchase is complete and the digital content has been delivered, except in the following circumstances:

• The digital product is defective or corrupted and cannot be accessed properly.
• The product received significantly differs from what was described on our website.
• There was a technical error resulting in duplicate purchases.

Timeframe for Digital Product Refunds

Refund requests for digital products must be submitted within 7 days of purchase. Please include details about the issue and, if applicable, evidence of the problem you've encountered.

Online Courses

Online courses include our art tutorials, masterclasses, and educational programs delivered through our learning platform.

Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for our online courses. If you're not satisfied with the course content, you may request a full refund within 14 days of purchase, provided that:

• You have completed no more than 30% of the course content.
• You provide specific feedback about why the course did not meet your expectations.

Course Bundles and Special Offers

For course bundles or courses purchased during special promotions, refund policies may vary. Specific terms will be clearly stated at the time of purchase.

Memberships and Subscriptions

Memberships provide ongoing access to premium content, resources, and community features on our platform.

Cancellation and Refunds

For membership subscriptions:

• You may cancel your subscription at any time through your account settings or by contacting our support team.
• Cancellations take effect at the end of your current billing period.
• We do not provide partial refunds for unused portions of a billing period.
• If you cancel within 7 days of your initial subscription purchase, you may be eligible for a full refund.

Annual Memberships

For annual membership plans:

• If you cancel within 14 days of purchasing an annual plan, you may request a prorated refund for the unused portion.
• After 14 days, annual memberships are generally non-refundable, but your access will continue until the end of your paid period.

Physical Products

If we offer physical products such as art prints, books, or merchandise:

Return Conditions

You may return physical products for a full refund under the following conditions:

• The item is returned within 30 days of delivery.
• The item is in its original condition, unused, and with all original packaging.
• You have proof of purchase (order number or receipt).

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of receiving the product.
• Provide photos of the damaged product and packaging.
• We will arrange for a replacement or full refund, including shipping costs.

Return Shipping

For standard returns (non-defective items):

• The customer is responsible for return shipping costs.
• We recommend using a trackable shipping service to ensure the safe return of your item.
• Original shipping charges are non-refundable unless the return is due to our error.

Events and Workshops

For in-person or virtual events, workshops, and webinars:

Cancellation by Customer

• Cancellations made 14 or more days before the event are eligible for a full refund.
• Cancellations made 7-13 days before the event are eligible for a 50% refund.
• Cancellations made less than 7 days before the event are not eligible for a refund.
• You may transfer your registration to another person at no additional cost.

Cancellation by Fluid Interface

If we cancel an event or workshop:

• You will receive a full refund of your registration fee.
• Alternatively, you may choose to transfer your registration to a future event.
• We are not responsible for non-refundable travel arrangements or other expenses incurred.

How to Request a Refund

To request a refund, please follow these steps:

1. Email us at [email protected] with the subject line "Refund Request".
2. Include your order number, purchase date, and the product or service for which you're requesting a refund.
3. Explain the reason for your refund request.
4. For physical products, include photos if applicable (for damaged items).
5. Our support team will review your request and respond within 2 business days.

Refund Processing Time

Once your refund is approved:

• Credit card refunds typically appear on your statement within 5-10 business days.
• PayPal refunds are usually processed within 1-3 business days.
• Bank transfer refunds may take 7-10 business days to reflect in your account.

The actual time it takes for the refund to appear in your account depends on your payment provider and financial institution.

Exceptions and Special Circumstances

We understand that special circumstances may arise. We review each situation on a case-by-case basis and may make exceptions to our policy at our discretion.

If you experience extraordinary circumstances that prevent you from using our products or services as intended, please contact us to discuss your situation.

Gift Purchases

For items purchased as gifts:

• The refund will be issued to the original purchaser, not the gift recipient.
• Gift recipients should coordinate returns with the original purchaser.
• The same refund conditions and timeframes apply to gift purchases.

Contact Information

If you have any questions about our Refund Policy, please contact us:

• Refund Inquiries: [email protected]
• General Questions: [email protected]
• Phone: +444285323272
• Address: 78 Lee Branch, Zachville, M44 6ZR

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes to our Refund Policy will be posted on this page with an updated "Last Updated" date.

Refund requests will be processed based on the policy that was in effect at the time of purchase.